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Website Terms and Conditions

Last updated: 11 November 2022

Please read these terms and conditions carefully before using Our Service.

    Interpretation and Definitions


  1. The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
  2. Definitions

  3. For the purposes of these Terms and Conditions:
    1. Affiliate: means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
    2. Agreement: The Agreement to these Terms and Conditions, between Us and You.
    3. Company (referred to as either “the Company”, “We”, “Us”, "Our" in this Agreement) refers to Explorow Travel Pty Ltd. We are the operators and owners of the Site.
    4. Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
    5. Service refers to the Website/s.
    6. Terms and Conditions (also referred as 'Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
    7. Third-party Social Media Service means any services or content (including data, information, products, or services) provided by a third-party that may be displayed, included or made available by the Service.
    8. Third party Suppliers means airlines or hotels or their agents.
    9. Website (also referred to as “Site”/Sites”) collectively refer to all websites operated by Explorow Travel Pty Ltd. Explorow is accessible from
    10. You means the individual accessing or using the Service, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
    11. Visit a singular occasion of accessing the Website, also referred to as “accessing the Site”.
  4. Acknowledgment

  5. These are the Terms and Conditions governing the use of this Service and the agreement that operates between You, the user of the Service, and Us, owner and operator of the Site. These Terms and Conditions, as a binding contractual agreement, sets out the rights and obligations of all users regarding the use of the Service.
  6. Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
  7. By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions, then You may not access the Service.
  8. You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
  9. Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.
  10. Your access to the Site

  11. As a visitor or user of this Site, you acknowledge and agree that:
    1. we retain complete editorial control over the Site and may alter, amend or cease the operation of the Site at any time in our sole discretion;
    2. the Site may be unavailable from time to time (including for maintenance purposes);
    3. you will keep any username and password, where applicable, to access the Site secure and confidential and will not provide these details to a third party under any circumstance and you accept liability for any unauthorised use of any username and password issued to you;
    4. you will only download, view or print a copy of the Site for personal, non-commercial use; and
    5. we reserve the right to do whatever we deem necessary to prevent unauthorised access or use of the Site, including, but not limited to, terminating your right to use the Site, imposing Site barriers, or reporting your conduct to relevant authorities.
  12. Using the Site

  13. When you access the Site (‘Visit’), you are using software and website owned and/or operated by Explorow. For each Visit, Explorow grants you a personal non-exclusive license to use the Site for the duration of the Visit and for the sole purpose of making travel bookings or developing user Content. This licence does not permit you to make a Visit for the purpose of carrying on a business as a travel agent, unless you are a licensed travel agent under that legislation. Any other use, commercial or otherwise, on the Site without the express permission of Explorow is strictly prohibited.
  14. You grant to Explorow and its affiliates (including our officers, agents, partners, and employees) an irrevocable, royalty-free, non-exclusive, transferable right to use your user Content in a manner determined by Explorow, including but not limited to on-Site advertisements and in any other promotional initiatives. Explorow may use, display, distribute, reproduce, combine with other materials your user Content with no obligation to you.
  15. In using this Site and any associated services, you warrant that:
    1. you are solely responsible for assessing the suitability of any travel booking for your needs, as well as developing your user Content which is not defamatory, abusive, harassing, hateful, offensive or other illegal information;
    2. when creating user Content, it does not infringe upon any intellectual property rights (IPR) such as copyright, trademark, patent, privacy and any regulation;
    3. when making bookings, you will use the Site and its associated Services to make only legitimate bookings for you, or for another person under their proper authorization;
    4. if you are making a booking for another person, you will inform such other person about the Terms applicable to the booking and the fact that they are bound by these Terms;
    5. you will only supply information to this Site that is true, accurate, current, and complete;
    6. when you submit content to the Site that you own or have obtained all necessary rights to grant a license to Explorow.
  16. In using our Site, you agree that you will not:
    1. modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer, or sell or resell any information, user Content, software, products, or services obtained from this Site;
    2. make a booking on this Site that is not a genuine booking, including any booking that is speculative, false, fraudulent or in anticipation of demand;
    3. copy, reproduce, republish, transmit or otherwise communicate to the public any content provided in this Website including, without limitation, text, graphics, user Content, button, downloads and software without the express written permission of Explorow, except where permitted by law;
    4. interfere or attempt to interfere with the proper functioning of the Site, including the transmission of any viruses, defects, Trojan horses or any other destructive interference;
    5. engage in excessive or unreasonable usage of the Site, including making excessive traffic demands on the Site infrastructure;
    6. scrape, data-mine, extract or collect any data, user Content or information from the Site in any form and by any means whatsoever;
    7. frame or mirror the user Content of the Site in any way;
    8. use any user Content from the Site for the purposes of competing with the Site, constructing breach any applicable law or use this Site for any purpose that is prohibited by these Terms or populating any public database of properties or property information, or engaging in direct marketing or any form of mass communication;
    9. breach any applicable law or use this Site for any purpose that is prohibited by these Terms.
  17. If your booking or account shows signs of fraud, suspicious activity or activity that may be in breach of these Terms, Explorow reserves the right to cancel bookings associated with your name, email address or account, and close any associated accounts or to take any necessary legal action against you. Explorow reserve the right to remove any user Content from the Site.
  18. Third party Suppliers

  19. When you search for travel products or services, or user Content on the Site, your search will display information about travel products, services and Content provided to the Site by third party suppliers.
  20. You acknowledge and agree that the Site is a referral service, and that any bookings made as a result of a referral will be regarded as a transaction between you and the Third Party Supplier. You agree to abide by any additional terms and conditions imposed by a Third Party Supplier with whom you elect to deal.
  21. Explorow is not responsible for the accuracy of information supplied by the relevant Third-Party Suppliers.
  22. You acknowledge and agree that the Company does not endorse, sponsor or approve any other content available on a Third Party Supplier website.
  23. Explorow is not responsible for any product or service booked through the Third Party Supplier or any cancellation or suspension of your account or transaction by a Third Party Supplier. Please contact the Third Party Supplier directly if you have any questions, concerns, or issues with your booking.
  24. If you wish to change a booking made through a Third Party Supplier or seek a refund for monies paid for a product or service through a Third Party Supplier referred to you by the Site, you acknowledge and agree that this is subject to the terms and conditions of the Third Party Supplier. Any changes to the booking or requests for refund for bookings made through a Third Party Supplier. In particular, you are advised that many airfares are non-refundable, and you must check the terms and conditions applicable to the relevant airfare before proceeding with the booking with a Third Party Supplier.
  25. Currency, Fees, and Tax

  26. You acknowledge and agree that your bank and credit/debit card institution may charge you a transaction fee or a fee for a transaction in a foreign currency. This means the amount listed on your credit/debit card statement may be different to the figure shown on our Site. Explorow is not responsible for any discrepancy resulting from a fee charged by your bank, credit or debit card institution. Please contact your bank or credit/debit card institution directly if you have any questions about such fees or about the currency exchange rate.
  27. In some instances, the price displayed on our Site will have been converted from a foreign currency based on the conversation rates applicable on the day of the Visit. Any discrepancy in price due to the effect of foreign currency conversion is estimated to be minor and is outside the control of the Company. You acknowledge and agree that currency conversion rates are variable and that any amount displayed is for guidance purposes only. Actual rates may vary. Explorow does not warrant or guarantee the accuracy of the amount converted from a foreign currency.
  28. A Third-Party supplier may charge a Tax (Goods and Services Tax, Value Added Tax, Sales Tax, Occupancy Tax, or other) on any transaction you make on their Site. You are expected to read and understand your own tax obligations, and you are responsible for paying such Tax through any transaction you make on a Third-Party Supplier Site.
  29. Frequent flyer and reward programs

  30. You acknowledge and agree that you are solely responsible for entering your correct airline or hotel frequent flyer or other reward program number. Explorow is not responsible if your booking is not registered on the relevant airline or hotel rewards program.
  31. Passports, Visas and Travel Documentation

  32. You acknowledge and agree that you are solely responsible for complying with all relevant travel requirements for the countries you are travelling to and from, including but not limited to obtaining the relevant visas and/or other travel documentation. You should contact your nearest Embassy, High Commission or Consulate of the country you intend to visit in advance of your travel to find out the visa and travel documentation requirements.
  33. You acknowledge and agree that you are solely responsible for ensuring that the name on your passport or other travel documentation matches with the name on your booking and travel insurance.
  34. You agree that you will contact the relevant carrier or booking service directly if, after purchasing products or services but before traveling, any member of your party changes their name on their travel documentation.
  35. Our Company is not liable if you are refused entry into any country, or any flight due to your failure to obtain and carry the appropriate travel documentation.
  36. Site Content

    User-Generated Content

  37. Explorow’s mission is to host a secure, user-friendly and informative travel website, populated with User Content. The company permits user content to be submitted for publication on the Site, for the benefit of all Site Visitors.
  38. By agreeing to these Terms and with these Terms, you are granting Explorow with a license and your permission to use your User Content.
  39. Before submitting content to the Site, you should read the terms of this agreement, and in particular, the Copyright Notice. The Copyright Notice forms part of this Agreement.
  40. If you do not agree to the Copyright Notice or any terms of this agreement, please do not submit Content to the Site.
  41. Intellectual Property Rights

  42. All intellectual property in relation to this Site belongs to Explorow or its licensors, advertisers, or affiliates, and is protected by law.
  43. You acknowledge that copyright subsists in all software, including HTML code, provided in association with a Visit. Where copying or transmission is expressly permitted, you must not change or delete any author attribution or copyright notice.
  44. You acknowledge and agree that you will not do anything which interferes with or breaches those laws or the intellectual property rights of Explorow or any third party on the Site. You must not use the software associated with Site except in accordance with these Terms.
  45. You acknowledge that you grant an Intellectual Property Rights licence on the user Content you may have under any applicable law, which you submit to the Site. You acknowledge that you agree to the Copyright Notice which forms part of this agreement.
  46. If you believe content on Explorow is infringing upon your copyright, please report it to us. To submit a copyright complaint notice, fill out our Сopyright Сomplaint Form
  47. Defamatory Content

  48. Explorow aims to develop a diverse community of users. You shall not develop, upload or distribute any defamatory, libelous, abusive, harassing, hateful, indecent, offensive or other illegal information.
  49. Explorow reserves the right to remove the user Content that contains such content, without further notice. If you believe any content, including user Content used in connection with Explorow service violates any person’s rights, please contact us via form.
  50. Editorial, blog or social media content

  51. Any editorial, blog or social media content on or associated with the Site is of a general nature and should not be relied upon by you or any other person as advice. The comments made on Site by users are their personal views; it does not relate to statements made by Explorow and do not represent the position of our Company.
  52. Liability

  53. If you are a consumer under the Australian Consumer Law, you have certain rights, including under the consumer guarantees. Nothing in these Terms limits, excludes or modifies any rights you have that cannot lawfully be limited, excluded or modified. Information about the consumer guarantees is available from the website of the Australian Competition and Consumer Commission.
  54. To the full extent permitted by law, we exclude all liability in respect of any direct, consequential, exemplary, incidental, special or punitive damages, and any other loss in connection with the Site. These include, but are not limited, to loss of profit, revenue, goodwill, reputation, capital, loss of data, interruption of business:
    1. any technical errors, corruption of data, unauthorized access to your personal data, inaccuracies in information supplied by Third Party Suppliers, or any failure to complete a booking due to circumstances beyond our control;
    2. the quality or suitability of any travel product or service booked through referral from this Site;
    3. any failure or delay on the part of any Third Party Supplier in providing a travel product or service you booked through referral from the Site;
    4. any acts or omissions of Third Party Supplier or other third parties in the course of delivery of any product or service you booked through a referral from this Site.
  55. Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages. In relation to any liability which cannot be excluded by law or despite the limitation above, then to the maximum extent permitted by law, we limit our liability, in the aggregate, to the greater of:
    1. the service fees you paid to Explorow in connection with such transaction(s) on the Site, or
    2. One-Hundred Dollars (USD$100.00).
  56. To the full extent permitted by law, we exclude all representations, warranties or terms (whether express or implied) other than those expressly set out in these Terms.
  57. These Terms are to be read subject to any legislation which prohibits or restricts the exclusion, restriction or modification of any implied warranties, conditions, guarantees or obligations, in force in Australia. If such legislation applies, to the extent possible, we limit our liability in respect of any claim to, at our option:
    1. the supply of the goods and/or services again; or
    2. the payment of the cost of having the goods and/or services rectified, repaired or supplied again, as applicable.
  58. Subject to the limitations in these Terms and the Australian Consumer Law, neither our Company nor our Partners or Affiliates will be liable for any direct, indirect, punitive, special, incidental, or consequential losses or damages arising from:
    1. the Travel Services
    2. the use of our Service
    3. any delay or inability to use our Service, or
    4. your use of links from our Service, whether based in negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if our Group of Companies and our Partners have been advised of the possibility of such damages.
  59. Indemnity

  60. You agree to indemnify and hold the Site, Explorow and our affiliates (including our officers, agents, partners and employees) against any and all loss, liability, claim or demand arising out of, or in connection with your use of and access to the Site, your breach of these Terms, or your breach of any law or rights of a third party.
  61. Termination

  62. These Terms terminate automatically if, for any reason, Explorow cease to operate the Site.
  63. Explorow may otherwise terminate these Terms immediately, on notice to you, if you have breached these Terms in any way.
  64. Any provision of these Terms, which expressly, or by its nature, imposes obligations beyond the expiration, or termination of these Terms, shall survive such expiration or termination.
  65. Severability and Waiver

  66. If a provision of these Terms is found by a Court to be invalid or unenforceable it is to be read down or severed to the extent necessary without affecting the validity or enforceability of the remaining provisions.
  67. Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.
  68. Governing Law

  69. The laws of the Commonwealth of Australia, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Service may also be subject to other local, state, national, or international laws.
  70. Disputes Resolution

  71. If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
  72. Translation Interpretation

  73. These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.
  74. Changes to These Terms and Conditions

  75. We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
  76. By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
  77. General

  78. Each party must at its own expense do everything reasonably necessary to give full effect to the Terms and the events contemplated by it.
  79. Our failure or delay to enforce any provision of these Terms, does not waive our right to enforce the same or any other provision(s) of these Terms in the future.
  80. These Terms constitute the entire agreement between you and us with respect to our Service. They supersede all prior or contemporaneous communications (whether electronic, oral, or written) between you and us about our Service.