In this policy, “we”, “us”, or “our” means Explorow, a company owned and operated by Explorow Travel Pty Ltd (“Explorow”).
“You”, “your” and “user” refers to you, or your agent, representative or other person acting on your behalf.
“Websites” collectively refer to all websites operated by across (as applicable) desktop, mobile, tablet and apps (including any subdomains).
We operate an online service that provides users with travel information and guides, as well as referrals to Third-Party Suppliers of travel services. In this Policy, these are collectively referred to as our “Services”.
By providing your personal data to us, you confirm your explicit consent for us to collect and use your personal data.
Your privacy is very important to us. If you have any questions about this policy or your privacy, or your information, in relation to the Websites, or if you wish to lodge a complaint about a breach of privacy, you may contact us via form
The types of personal information we may collect about you include:
• We also may collect information about your online activity on our website, such as pages viewed, and affiliate links you clicked on.
The purpose for the collection of your personal information is to provide you with the best experience possible on the Websites. Specifically, we may use your personal information to:
We collect your personal information when you :
We believe your personal information is important, and we respect that you have trusted us to share your information with us. Therefore, we have internal procedures in place to prevent unauthorised access to, and the misuse of, personal data.
We have appropriate business systems and procedures to protect and safeguard the personal data you give us. These procedures are in line with the Office of the Australian Information Commission’s (the OAIC) Australian Privacy Principles (APP). We believe these privacy principles to be the most stringent, and protective in the world.
Only authorised personnel are permitted to access personal data in the course of their work. We operate on a strictly Need-to-Know basis. Our employees, contractors, agents and service providers who provide services related to our information systems, are contractually obliged to respect the confidentiality of any personal information held by us and may only access your personal information with proper authorisation. We periodically review and update our security measures in light of current technologies.
Just as we take the security of your data seriously, we strongly encourage you never to share your login details with anyone.
Generally, we will only disclose personal information to a third party (a) with your consent, (b) where it is deemed necessary for our Service to function effectively, eg; for a referral to an affiliate, and (c) where we are required to by law. We may disclose your personal information in the following circumstances:
We are not responsible for the way a third party collects, uses, discloses or handles personal information that you provide to them through their Websites. Please check directly with the third party organisation.
We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that your personal information shared across the internet is not intercepted before it reaches us.
Explorow’s website audience is targeted towards the general population who are above 18 years old, therefore we do not offer services directed to minors (under 18 years old). Our Terms of Service stipulate that users warrant they are over the age of 18 before using the Site.
If we have obtained the data of any person under the age of 18, we have done so without knowing or intending to. We do not knowingly collect data relating to minors. If we come to know that a person under 18 years of age has sent us personal data, we will delete or destroy this information as soon as reasonably possible.
We respect your rights in controlling how we use, collect, store and share your information. You can choose not to provide all requested information to us, but in general some information about you is required in order for you to register as a member; create a profile on our website; participate in a survey, contest, or sweepstakes; ask us a question; or initiate other transactions on our site. If you do not provide all or part of the requested information, certain activities on the website may not fully function.
Below we detail how you can control your data that we collect.
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act 1988 (Cth), we may refuse to provide you with personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: We take all complaints and concerns seriously. If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, we want you to get in touch with us as soon as possible and provide us an opportunity to resolve your complaint. Please contact us using the details below and provide us with full details of your concern. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
This GDPR Statement applies to persons in the European Economic Area (“EEA”), including those based in the United Kingdom. This GDPR Statement supplements our Policy; however, where the Policy conflicts with the GDPR Statement, the GDPR Statement will prevail as to persons in the EEA.
You have certain rights regarding your personal data.
Your rights with respect to your own personal data include the following:
You will not have to pay a fee to access your personal data (or to exercise any of the other rights described in this Statement). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. In an effort to speed up our response, we may also contact you to ask you for further information in relation to your request. You can exercise several of your rights through the personal information section of your account. To exercise your other rights you can contact us directly.
We will only use your personal data when the law allows us to.
Pursuant to GDPR, we will use your personal data in one or more of the following circumstances:
Your personal data may be stored or transferred to countries outside the EEA for the purposes described in this Statement. When we store or transfer your personal data outside the EEA, we take the following precautions to ensure that your personal data is properly protected.
Whenever we store or transfer your personal data outside the EEA, we will do so in accordance with applicable law and we will ensure a similar degree of protection is afforded to it by implementing appropriate safeguards. Transfers of personal data are made:
By using our services, you understand that your personal data may be transferred to our facilities and those third parties with whom we share it as described in this Statement.
This CCPA Statement is provided pursuant to the California Consumer Privacy Act (“CCPA”) and applies to California residents and supplements our overall Policy with additional disclosures and rights.
As of 1st January 2020, California law permits residents of California to request certain details about how their personal information is shared with third parties or affiliated companies for direct marketing purposes.
California residents may also take advantage of the following rights:
To take advantage of any of these rights, please contact us. We may need to verify your identity to enable us to process your request. We value your privacy and will not discriminate in response to your exercise of privacy rights. We will respond to your request within 45 days of receipt of your request, after proper verification, unless we need additional time, in which case we will let you know.
If the proposed variation would result in a material change to your rights or obligations, we will let you know by placing a prominent notice on our Website.